Shipping policy
Domestic Shipping Overview
Serving Continental US Only | No International Shipping
1. Processing Timeline
- Order Cutoff: 3PM EST (Next business day processing)
- Kit Preparation: 1-2 business days (Quality check & protective packaging)
- Multi-Kit Orders: 1-3 business days (Careful packing to avoid damage)
Note: Orders with multiple kits may require additional handling (+1 business day)
2. Shipping Services
| Service Type | Delivery Timeframe | Features |
|---|---|---|
| Expedited | 3-7 business days | - USPS Priority Mail - Package insurance included - Temperature & weather protection |
| Standard | 5-10 business days | - USPS Ground Advantage - Basic tracking included - Safe handling packaging |
3. Product-Specific Protocols
A. Pet Hair Removal & Grooming Kits:
- Durable protective packaging to prevent scratches
- Components individually wrapped to avoid contamination
- Batch code for quality and order tracking
B. Accessories & Additional Tools:
- Double-wall corrugated boxes
- Custom foam inserts for fragile parts (handles, small brushes)
- Fragile item surcharge: $1.50/order (covers $50 insurance)
C. Prohibited Shipments:
- Hazardous items (sharp blades not intended for pets)
- Wet/soaked materials
- Live animals
4. Domestic Warehouse Operations
- Single Fulfillment Center: California, USA
- Climate-controlled storage at 68°F / 45% RH
5. Order Tracking & Support
- Real-time tracking via track.petolia.store
- Dedicated support team via email: support@petolia.store
- Quality checks for each kit before shipment
6. Post-Delivery Guidance
- Inspect kits immediately upon arrival
- Keep grooming tools clean and dry after each use
- Store all components safely to prevent loss or damage
Key Compliance Statements:
- Packaging designed to prevent damage during standard USPS shipping
- No deliveries to PO Boxes/APO addresses
- Signature required for orders >$150
Updated: [2026.5.20]